Refund Policy
This policy applies to the services of super.am: the cloud, your own server and racks.
Last updated: 2 November 2026
Who and what
| Who sells | "SUPERCOMPUTER SYSTEMS" LLC, TIN 08331762, 59/6 Komitas Avenue, office 205, Yerevan 0012. |
|---|---|
| Currency | a refund is paid in the currency of the payment. On the Armenian pages, prices and refunds are in AMD. |
Refunds for the cloud
| Billing | by the hour, never above the monthly price. |
|---|---|
| Cancelling | you may cancel at any time; cancellation takes effect at the end of the current billing period. |
| First payment | a new customer may request a full refund of the first payment within 14 days of the order. We may consider a full refund if we have not provided the service within these 14 days. |
| Resources used | are counted pro rata and deducted from the refund. |
| Trial period | is discussed individually and is not granted automatically. |
Refunds for your own server and racks
| Term | the contract runs for the agreed term or month to month. |
|---|---|
| Notice | you may cancel with 30 days' written notice before the end of the term. |
| Setup and connection | one-off fees are not refunded once the work has been done. |
| Early termination | if you end the contract early, the current period already paid is not refunded. |
| If we cannot deliver | if we cannot provide what you ordered, we refund everything you paid for it. |
| Hardware bought through us | the terms are in the written proposal, and your rights under the law are not limited. |
If you are a consumer
A consumer is a natural person who orders not for business.
| Right of withdrawal | under Armenian law you may withdraw from a distance contract within 14 days without giving a reason. |
|---|---|
| If the service has started | if you asked us to start within these 14 days, you pay pro rata for what has been provided. |
| How to tell us | write to sales@super.am. |
| What takes priority | this section overrides the sections on the cloud and on your own server and racks, and nothing in this policy limits your rights under the law. |
Handled individually
These refunds are processed manually on a written request to sales@super.am and assessed individually.
| Licences | services that include licences. |
|---|---|
| Custom configurations | services in a non-standard configuration. |
| Prepayment and term discounts | prepayment of 3 months or more, and the term discounts for 12 and 36 months. |
What is not refunded
| Third-party products | products of other companies bought through us. |
|---|---|
| Breach of contract | services used in breach of the contract. |
| Bank charges | bank and payment charges, unless the law requires everything to be returned. |
How to request a refund
| Where to write | sales@super.am |
|---|---|
| What to include | your account name, the invoice number and the reason. |
How refunds are paid
| When | an approved refund is paid within 14 days. |
|---|---|
| How | to the original payment method, in the currency of the payment. |
| Never | to third parties, or to a payment method other than the original one. |
| Your bank | may need additional time to show the refund. |
| Credit note | only if you ask for it. |
If you disagree
| Complaints | you may turn to the authorised state body and the courts of the Republic of Armenia. |
|---|
Who to write to
| Who we are | "SUPERCOMPUTER SYSTEMS" LLC, TIN 08331762, 59/6 Komitas Avenue, office 205, Yerevan 0012. |
|---|---|
| How to reach us | sales@super.am |
Questions about this page
Can I get my first cloud payment back? Show the answerHide the answer
You may request it within 14 days of the order. We may consider a full refund if we have not provided the service within these 14 days.
Can a refund go to another person or card? Show the answerHide the answer
No. Refunds go only to the original payment method.
Is there a free trial? Show the answerHide the answer
Not automatically. A trial period is discussed individually.