# Support, included in the price

At super.am, support is part of the monthly price. For your servers and racks, an engineer who is already in the building does the physical work: reboots, cable work and part swaps, each closed with a photo report. Remote hands cost €130 an hour when planned and €260 when not.

EUR, excluding VAT, in effect from 7 October 2026.

- Get a quote
- Write to sales

## Hardware, not your operating system

We touch the hardware, not your operating system.

**We do**

- **Reboot and power cycle** — on request, at any hour.
- **Cable work** — patching, re-cabling, labelling, cable management.
- **Drive and PSU swaps** — your spare from our shelf, or a new part from stock.
- **Memory and NIC upgrades** — parts supplied by you or bought by us.
- **Visual inspection** — front and back, with a photo report.
- **Receiving and racking a shipment** — from the loading dock to a live port.
- **Packing and de-installation** — including insured shipping out.

**We do not**

- **We do not administer operating systems or applications.** Installing, patching or supporting your software is not remote hands.

## What the month includes

- **Remote hands** — every job is billed, a reboot too; planned work costs half.
- **The asset passport** — one per machine, included.
- **Your spares on our shelf** — parts and small components, included; a whole server, free for the first 6 months, then €30 a month.
- **Racking** — included.
- **Receiving and shipping** — included when you tell us 2 working days ahead and send an inventory list; an unannounced delivery is €55.
- **Access** — 24/7, with a pool of IP-KVM, included.
- **Hardware swap** — from your spare on our shelf, billed as remote hands

## Before the contract, and after it

- **Before a contract** — sales@super.am, or the form.
- **As a customer** — servers and racks: the chat with the engineer on duty, in Armenian, Russian and English.

Already a customer? Log in to the client area.

## The contract, in writing

The contract and the closing documents your accountant expects come in writing.

## FAQ

Each answer folds under its question on the page: Show the answer · Hide the answer

- **What does an hour of remote hands cover?** — Physical work on your hardware by an engineer who is already in the building: reboots, cable work, drive and PSU swaps, memory and NIC upgrades and inspection with a photo report. It is €130 an hour when planned, 30 minutes minimum, billed in 15-minute increments, and €260 an hour otherwise, 1 hour minimum.
- **Is a reboot billed?** — Yes, like any remote hands job: €130 an hour when planned, €260 otherwise. Through the BMC (IPMI) of your server you can reboot it yourself at any hour.
- **Which languages does the engineer speak?** — Armenian, Russian and English everywhere; in Amsterdam the team also speaks Chinese, French and German. The chat is how server and rack customers reach the engineer on duty; before a contract, write to sales@super.am or use the form.
- **Do you administer my operating system?** — No. We touch the hardware, not your operating system: installing, patching or supporting your software is not remote hands.

## Request a written quote

What you need

- Virtual DC
- One to four units
- Quarter rack
- Half rack
- Full rack
- Private data room
- Not sure yet

How much: units, racks or kW

- Name, company and country
- E-mail or Telegram
- Anything we should know
- Send the request

No account, no CAPTCHA wall. You get a reference number on screen and a written proposal.

- **Reference number** — on screen as soon as the request is accepted, and repeated in the written reply.
- **No payment on this page** — nothing is charged and nothing is provisioned until the configuration is confirmed in writing.

A refused order says so in the page's own words:

- **Pick a service first** — the order has to say which of the three it is: the cloud, your own server or racks.
- **A name is missing** — the written reply has to be addressed to somebody.
- **An address for the reply is missing** — e-mail or Telegram. The proposal comes back in writing, so there has to be somewhere to send it.
- **This page cannot complete the order** — nothing you entered is wrong: the page is missing the revision stamp the order is sent with. Your configuration stays on screen; the fault is ours and it is not something you can route around.

## The three services

- Cloud
- Own server
- Racks

## Pages

- Home
- Cloud
- Own server
- Racks
- Pricing
- Support
- Legal and compliance

## This page

- English
- Русский
- Հայերեն

- **Legal entity** — "SUPERCOMPUTER SYSTEMS" LLC · TIN 08331762
- **Datacenters** — carrier-neutral datacenters in the Amsterdam area.
- **Warehouse** — our warehouse in the Netherlands.
- **Facility certifications** — ISO 27001, ISO 9001 and ISO 14001, held by the operator of the facility.
- **Contact** — sales@super.am

**response**

Support is included in the monthly price.

**client-area**

Client area

**client-links**

- Log in
- Create an account

- **Compliance** — we work in full compliance with EU regulations, including sanctions law and the GDPR.

Support

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